UK for UNHCR virtual gifts shop FAQs

Shopping on UK for UNHCR’s online store helps provide vital aid to families forced to flee. By purchasing an item, you'll make a charitable donation to UK for UNHCR that will mean people forced to flee can build a better future. Your donation won't just be limited to purchasing the specific item you choose, it will provide funds wherever help is needed most.

Visit shop.unrefugees.org.uk to browse the website, then choose what you’d like to add to your cart by clicking ‘Add to cart’. When you’re ready, click the checkout icon on the top right of the page and you’ll be redirected to make a payment. 

The items on UK for UNHCR online shop are representative of the essentials refugees and displaced people need to survive: shelter, food, water, healthcare and protection. We’ve chosen a range of items to show that any donation, no matter how big or how small, can make a world of difference. When you make a purchase, your donation won't be restricted to the specific items you choose, it will support all areas of UK for UNHCR's work where help is needed most.

All the items on UK for UNHCR online store are virtual products. So there are no postage and package costs.

You should receive confirmation of your donation within 15 minutes of making a payment, so keep an eye on your inbox.

We don’t offer a physical brochure, but you can browse our website to find the items you’d like to buy.

Every item purchased from our virtual gift store comes with a free certificate, which you can use as proof of your donation. So if you've made a purchased on behalf of a loved one, check your email inbox for your donation confirmation and scroll to the section that contains a link to download your free certificate which you can print at home.

Try refreshing your page or clearing your browser cache. If the problem persists, please contact us and our team will be able to help.

Absolutely! Our online store runs on Shopify, which is an online payment system that has a 256-bit Secure Sockets Layer (SSL) certificate that encrypts all the traffic flowing between users and the online store. Shopify is also PCI DSS Level 1 compliant, which is the highest level of security standards that a payment merchant can reach.

We only use your data to process your payment and send updates. We’ll never share it without your permission. If you'd like to know more, you can read our Privacy Policy here.

We accept several major credit and debit cards and Apple Pay for your convenience.

If you’ve purchased a virtual gift but you’d like to cancel it, you can get in touch with our Supporter Care team via email or phone. Visit our contact page for details.

As your purchase via UK for UNHCR’s counts as a charitable donation, we're unable to offer discounts. However, if you're looking for a lower cost gift, from time to time we introduce new virtual gifts to the store at different prices. So please check back regularly to see if something new has been added that might be what you're looking for.

No, you can checkout as a guest. But creating a Shopify account will make it easier to track your orders in the future.

You can reach our Supporter Care team via email or phone. Visit our contact page for details.

Simply head to our newsletter sign up page and enter your email address to join our mailing list and get the latest updates.

If your payment fails, we will try again the following week. If it fails again, we will try once more the following week. If it fails again after that, we will automatically cancel your monthly gift. You'll receive an email at each failed payment attempt asking you to update your payment details.

Yes. You can cancel your monthly donation at any time in your user account or contact our Supporter Experience team on 0208 183 0127 and we’ll help.

You cannot change the amount of your monthly donation; however, you can update the personal details associated with your donation in your user account at any time as necessary.

Your first monthly donation payment will be processed when you sign up. Future payments will be made on the same date each month.

Yes. You can choose to make both one-off and monthly donations at checkout. Donations selected as “Give Monthly” will be charged again in future months.

Any optional tips added during checkout will not be included in your monthly payment. Tips are treated as one-off donations.